🛡️

14-Day Risk-Free Guarantee

If NovaFetch Pro doesn't work as advertised on your computer and our technical support team cannot resolve the issue within 48 hours, we will happily provide a 100% full refund.

1. Free Trial First Principle

We provide a 100% Free Version of NovaFetch that allows you to download videos, verify audio synchronization, and test system performance before purchasing a Pro license. We strongly encourage every user to install and evaluate the free trial to confirm compatibility with their hardware and network setup.

2. Eligibility for a Full Refund

You qualify for a full refund within 14 days of purchase under the following conditions:

Technical Non-Performance: The Software fails to download or convert media from supported platforms, or crashes repeatedly on your system.
Assistance Attempt: You have contacted our technical support team at support@novafetch.com with error details or diagnostic logs, and our team has been unable to provide a functional patch or workaround within 48 business hours.
Official Purchase: The license was purchased directly from our official website.

3. Non-Refundable Situations

Refunds cannot be issued under the following circumstances:

Refund requests submitted more than 14 days after the original transaction date.
Changes of mind after successfully downloading large media libraries or extracting multiple 4K/8K playlists.
Claims that a feature does not exist when that feature was never advertised or described on our website.
Licenses terminated due to violations of our Acceptable Use Terms (e.g., unauthorized key sharing, crack attempts, or chargeback fraud).
Temporary external outages caused by ISP blocking, local firewall restrictions, or third-party platform API maintenance that is resolved shortly.

4. How to Request a Refund

Submitting a refund request is straightforward and hassle-free:

Send an email to support@novafetch.com from the email address used during purchase.
Include your Order ID (e.g., order_xxxxxx or NF-xxxx) and your License Key.
Provide a brief description of the technical issue or the error message you encountered.

5. Processing Timeframe

Once your refund is approved by our support team, it is initiated immediately to your original payment method. Depending on your financial institution or card issuer, the refunded funds will reflect on your original payment statement within 5 to 7 business days.

Note: Upon issuance of a refund, the associated NovaFetch Pro license key will be permanently deactivated.